All Orders will be dispatched within 1 working day. Items may be sent with a number of couriers, including Royal Mail, DPD, DX, Evri or Fastway. Most orders arrive within 2/3 working days. Please allow 5 working days for your order to arrive before you contact us and then we will track the item and if there is problem we will send you a replacement. At busy times of the year and times of severe weather, items can take slightly longer to arrive.